The IT layer, handled.
Hosting, maintenance, cloud email, security, backup and helpdesk — the day-to-day IT a business stands on, run by the team that can also build whatever is missing. Canadian data residency available, care plans from CAD 350/month, and a real person who answers.
What we run
One accountable roof
Hosting & care plans
Managed hosting, updates, daily backups, monitoring, restore drills. From CAD 350/month.
Cloud email & productivity
Setup, migration and support for customer-owned Microsoft 365 and Google Workspace subscriptions. Microsoft licences are purchased directly or through an authorized Canadian provider.
Security & backup
Endpoint protection, MFA rollout, patching, tested backups — the basics done properly beat exotic tools done badly.
Helpdesk & support
A number and an inbox that reach a person who can actually fix it. Same-business-day response.
Infrastructure & networks
Office networks, VPN, servers and the move-to-cloud conversations, minus the jargon.
Vendor & renewal administration
We track domains, certificates and renewals for customer-owned services. Microsoft licence purchases stay with Microsoft or an authorized Canadian provider.
Why us
IT support from people who build software
Most IT providers can restart what exists. Because we are also a development house, we can fix the actual cause — patch the app, adjust the integration, rebuild the fragile part — instead of logging a ticket with someone else. And with teams in two time zones, overnight in Alberta is a working day for us.
Questions we hear
IT services FAQ
What does a care plan include?
Hosting, software and security updates, daily backups, uptime monitoring and a helpdesk that answers — from CAD 350/month. Larger plans add content changes, small improvements and priority response.
Can you manage IT for a small office?
Yes. We can configure and support customer-owned Microsoft 365 or Google Workspace subscriptions, device policy, backup and security basics. Microsoft licences must be purchased directly or through an authorized Canadian provider.
Our website was built by someone else. Will you host and maintain it?
Usually, yes. We audit it first so you know what you are paying to keep alive, then take it under a care plan — or recommend a cheaper path if one exists.
Where is our data hosted?
Services can be hosted in a data centre of your choice, including Canadian residency options. Provider, application data, logs, backups and support access are confirmed in writing for the selected architecture.
What are your response times?
Care-plan clients: same business day, with critical issues worked immediately — and because our Hong Kong team is awake while Alberta sleeps, overnight problems are often fixed before you notice them.
Get a quotation
Tired of IT that only restarts things? Ask for a care-plan quote.
Send it today and our Hong Kong engineering team scopes it overnight, so you usually have an answer before your next morning. Your contract, your invoicing and the person you call stay in Edmonton. A quotation costs nothing and commits you to nothing.
Prefer email or phone? info@igears.ca · +1 587 599 2412